These Terms of Service ("Terms") are an agreement between you and Volvexa, a brand operated by LEXVAR, S.A.S. de C.V. ("we", "our", "us"). By creating an account, accessing, or using the Volvexa platform (the "Service"), you agree to these Terms. If you don't agree, please don't use the Service.
1. The Service
Volvexa is an AI prospecting and outreach copilot for B2B teams. You describe one buyer objective (a "Vector"); the Service validates the market, finds the companies that match, prioritizes them with evidence, drafts a message for each one, sends the messages you approve from your own mailbox, classifies replies, and tracks every account in your dashboard. Volvexa operates the infrastructure: you do not connect databases or supply data tools.
The Service is provided on a software-as-a-service basis. We may add, modify, or remove features over time; material changes are announced in advance and recorded in our public changelog.
2. Eligibility & accounts
To use Volvexa you must be at least 18 years old and have the legal capacity to enter into a contract on behalf of yourself or your organization.
You're responsible for keeping your account credentials secure and for any activity under your account. Notify us immediately at hello@volvexa.ai if you suspect unauthorized access.
One organization, one workspace. Don't create multiple accounts to circumvent pricing or first-purchase conditions.
3. Acceptable use
You agree to use the Service only for lawful, ethical commercial purposes. You will not:
- Send spam, unsolicited bulk email, or messaging that violates anti-spam or data-protection laws (CAN-SPAM, CASL, GDPR, Mexico's LFPDPPP)
- Misrepresent your identity or affiliation in outreach sent via the Service
- Contact people who have opted out or asked not to be contacted, or remove the identification and opt-out elements the Service includes in messages
- Use the Service to harass, threaten, defraud, or harm any person or organization
- Upload, process, or transmit content that infringes intellectual property, violates privacy laws, or contains malware
- Reverse-engineer, scrape, or attempt to extract our source code, models, or data
- Export, resell, or redistribute the opportunity and contact data delivered by the Service as a dataset or list (see section 4)
- Resell or white-label the Service without a separate written agreement
- Use the Service for prohibited industries (illegal goods, weapons, sexual content involving minors, etc.)
Violations of acceptable use may result in account suspension or termination without refund.
4. Your content and the data we deliver
You retain full ownership of the content you provide to the Service ("Your Content"): your Vector definitions, the accounts you already work with, the edits you make to drafts, and the replies you receive. You grant Volvexa a limited, non-exclusive, revocable license to process Your Content solely to provide the Service to you. We don't use Your Content to train AI models, to benefit other customers, or for any purpose outside operating the Service.
The company records, buying signals, opportunity scores, contact details and drafts the Service produces for your Vectors ("Opportunity Data") are licensed to you for your own business use — researching, contacting and following accounts — for as long as your account is active. Opportunity Data is compiled from public sources and licensed business databases, and it may not be exported for resale, redistributed, or used to build a database or a competing service.
When you approve and send a message, you are the sender: you confirm that the message is truthful, identifies you, and complies with the laws that apply to your business and to the recipient's location. The Service helps you comply (sender identification, opt-out handling, permanent do-not-contact records, safe sending limits) but cannot replace your own judgment.
5. Connected mailboxes
To send outreach from your own email address you connect a Google or Microsoft mailbox through their consent screen. You authorize Volvexa to send, on your behalf, only the messages you approve. We do not read your inbox. You can revoke this access at any time from your dashboard or from your Google or Microsoft account settings. We're not responsible for the availability, policies, or actions of these providers; their terms apply separately, and if a provider suspends or changes its service our Service may be affected. Your mailbox's deliverability and reputation depend on factors outside our control, including your domain history and the content you approve.
6. Payment, campaign windows, subscriptions & refunds
Paid plans are billed via Stripe. Campaign windows (a Vector running for a fixed number of weeks) are a one-time charge: they do not renew automatically and the price you paid for a purchased window never changes. Subscriptions (a continuous Vector, or monitoring of a market you already mapped) are billed monthly in advance; by subscribing you authorize recurring monthly charges at the plan price until you cancel. Prices are shown before checkout in the currency of the list that applies to your market: the Mexican list is charged in Mexican pesos with IVA already included in the published price and is invoiced with a CFDI 4.0 tax receipt, which requires valid Mexican tax details (RFC, legal name, tax regime, CFDI use and tax ZIP code) at checkout; the international list is charged in US dollars and carries no local tax. Your CFDI is emailed within 72 business hours of the payment clearing. Our published price list is reviewed quarterly; changes never affect a window already purchased and apply to subscriptions only from your next renewal, with at least 30 days' notice.
You can cancel a subscription anytime from inside the dashboard or by emailing billing@volvexa.ai. Cancellation takes effect at the end of the current monthly period — you keep access through that date. A campaign window simply ends when its weeks are up; when your market has been fully covered before the window ends, the remaining weeks switch to monitoring the accounts already mapped.
Refunds:
- Campaign windows (one-time purchases): if you cancel before any delivery has been released to your dashboard, we refund the purchase in full. Once delivery has started, campaign windows are non-refundable — the intelligence and contacts released to you cannot be returned.
- Monthly subscriptions: we offer a 14-day money-back guarantee on your first monthly charge. After that, subscription billing is non-refundable except where required by law.
- Free first month (monitoring): where offered, your first month of monitoring carries no charge. A payment method is collected at activation and the first charge is made when the free month ends; cancel before that date and nothing is charged. The free month is available once per customer.
Failed payments may result in account suspension after a grace period; unpaid balances may be sent to collections. Discounts (for example, for an additional Vector in the same workspace) are applied at checkout or on request to billing@volvexa.ai before purchase; they are not applied retroactively.
7. Intellectual property
The Volvexa platform, brand, designs, models, and underlying technology are our intellectual property. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service while your account is active and in good standing.
AI-generated outputs (e.g., outreach drafts and account narratives) are yours to use, edit, and send — within the bounds of acceptable use above. We don't claim ownership of AI outputs delivered through the Service.
8. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We don't guarantee a fixed number of opportunities, replies, meetings, or revenue. The Service delivers the opportunities your market actually yields — capacity, not a quota — and results depend on many factors outside Volvexa's control, including your offer, your messaging, market timing, your domain's reputation, and your follow-through. Buying signals and contact details come from public sources and licensed databases and may be incomplete or outdated; every recommendation shows its evidence so you can judge it.
Volvexa may have downtime, bugs, or feature changes. We work to keep the Service available but do not offer a formal uptime guarantee.
9. Limitation of liability
To the maximum extent permitted by law, Volvexa's aggregate liability to you for any claim related to the Service is limited to the greater of (a) the amount you paid us in the twelve months before the claim arose, or (b) USD $100.
We're not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption — even if we've been advised of the possibility.
10. Indemnification
You agree to indemnify and hold Volvexa harmless from any claims, damages, or expenses (including legal fees) arising from (a) your use of the Service, (b) your violation of these Terms, (c) Your Content or the messages you approve and send, or (d) your violation of third-party rights or applicable laws.
11. Termination
You can stop using the Service and close your account at any time. We can suspend or terminate your account if you materially breach these Terms, for non-payment, or for legal reasons. We'll give reasonable notice where possible.
On termination, your access ends and we delete your account and workspace data per the Privacy Policy retention schedule. Any mailbox connection is revoked. Do-not-contact records may be kept as described in the Privacy Policy so that people who declined are not contacted again.
12. Changes to these Terms
We may update these Terms as the Service and applicable laws evolve. Material changes will be announced by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.
13. Governing law
These Terms are governed by the laws of Mexico, without regard to conflict-of-law principles. Pursuant to Article 1093 of the Mexican Commercial Code (Código de Comercio), the parties expressly agree that any dispute arising from these Terms or the Service will be resolved in the competent commercial courts of Mexico City (Ciudad de México), Mexico, waiving any other jurisdiction that may correspond to them by reason of their present or future domicile. Nothing here limits any non-waivable rights you have under local consumer protection laws.
14. Contact
Questions about these Terms?
Email: hello@volvexa.ai
Billing: billing@volvexa.ai