These Terms of Service ("Terms") are an agreement between you and Volvexa ("we", "our", "us"). By creating an account, accessing, or using the Volvexa platform (the "Service"), you agree to these Terms. If you don't agree, please don't use the Service.
1. The Service
Volvexa is an AI-powered B2B opportunity-intelligence platform. It helps companies source leads, enrich contacts, generate personalized outreach, automate follow-ups, classify replies, and track warm opportunities. Specific features depend on the plan you're on and the third-party services you connect.
The Service is provided on a software-as-a-service basis. We may add, modify, or remove features over time. Material changes will be announced in advance.
2. Eligibility & accounts
To use Volvexa you must be at least 18 years old and have the legal capacity to enter into a contract on behalf of yourself or your organization.
You're responsible for keeping your account credentials secure and for any activity under your account. Notify us immediately at hello@volvexa.ai if you suspect unauthorized access.
One person, one account. Don't create multiple accounts to circumvent plan limits or pricing.
3. Acceptable use
You agree to use the Service only for lawful, ethical commercial purposes. You will not:
- Send spam, unsolicited bulk email, or messaging that violates anti-spam laws (CAN-SPAM, CASL, GDPR Article 6, Mexico LFPDPPP)
- Misrepresent your identity or affiliation in outreach sent via the Service
- Send outreach to recipients who have explicitly opted out or unsubscribed
- Use the Service to harass, threaten, defraud, or harm any person or organization
- Upload, process, or transmit content that infringes intellectual property, violates privacy laws, or contains malware
- Reverse-engineer, scrape, or attempt to extract our source code
- Resell or white-label the Service without a separate written agreement
- Use the Service for any prohibited industries (illegal goods, weapons, sexual content involving minors, etc.)
Violations of acceptable use may result in account suspension or termination without refund.
4. Your content and data
You retain full ownership of all content and data you upload, generate, or connect through the Service ("Your Content") — including lead lists, contact records, outreach messages, and replies.
By using the Service, you grant Volvexa a limited, non-exclusive, revocable license to process Your Content solely to provide the Service to you. We don't use Your Content to train AI models, to benefit other customers, or for any purpose outside of operating the Service.
You're responsible for ensuring you have the legal right to process the contact data you input or connect — including compliance with consent and notice requirements under applicable data protection laws (GDPR, LGPD, CCPA, etc.).
5. Third-party connections
Volvexa integrates with Airtable, Make.com, Apollo, your email provider, and other third-party services. When you connect these, you authorize Volvexa to read and write data on your behalf. We're not responsible for the availability, security, or actions of third-party services. Their terms apply separately.
If a third party suspends or modifies their service, our Service may be affected. We'll do our best to communicate impact promptly.
6. Payment, subscriptions & refunds
Paid plans are billed monthly or annually in advance via Stripe. By subscribing, you authorize recurring charges at the plan price plus any applicable taxes.
You can cancel anytime from inside the dashboard or by emailing billing@volvexa.ai. Cancellation takes effect at the end of your current billing cycle — you keep access to paid features through that date.
Refunds: we offer a 14-day money-back guarantee on your first paid billing cycle. After that, billing is generally non-refundable except where required by law. Failed payments may result in account suspension after a grace period; unpaid balances may be sent to collections.
Price changes take effect on your next renewal date, with at least 30 days' notice.
7. Intellectual property
The Volvexa platform, brand, designs, and underlying technology are our intellectual property. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service while your subscription is active and in good standing.
AI-generated outputs (e.g., outreach drafts) are yours to use, edit, and send — within the bounds of acceptable use above. We don't claim ownership of AI outputs delivered through the Service.
8. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We don't guarantee specific business outcomes from using the Service. Lead generation, reply rates, and revenue depend on many factors outside Volvexa's control — including your ICP, messaging, market timing, and execution.
Volvexa may have downtime, bugs, or feature changes. We aim for 99.9% uptime but don't formally guarantee it on standard plans. Enterprise plans may include a separate Service Level Agreement (SLA).
9. Limitation of liability
To the maximum extent permitted by law, Volvexa's aggregate liability to you for any claim related to the Service is limited to the greater of (a) the amount you paid us in the twelve months before the claim arose, or (b) USD $100.
We're not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption — even if we've been advised of the possibility.
10. Indemnification
You agree to indemnify and hold Volvexa harmless from any claims, damages, or expenses (including legal fees) arising from (a) your use of the Service, (b) your violation of these Terms, (c) Your Content, or (d) your violation of third-party rights or applicable laws.
11. Termination
You can stop using the Service and close your account at any time. We can suspend or terminate your account if you materially breach these Terms, for non-payment, or for legal reasons. We'll give reasonable notice where possible.
On termination, your access ends and we delete your account data per the Privacy Policy retention schedule. Your data in connected third-party services (Airtable, Make, etc.) is not affected — it stays in your own accounts.
12. Changes to these Terms
We may update these Terms as the Service and applicable laws evolve. Material changes will be announced by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.
13. Governing law
These Terms are governed by the laws of Mexico, without regard to conflict-of-law principles. Pursuant to Article 1093 of the Mexican Commercial Code (Código de Comercio), the parties expressly agree that any dispute arising from these Terms or the Service will be resolved in the competent commercial courts of Mexico City (Ciudad de México), Mexico, waiving any other jurisdiction that may correspond to them by reason of their present or future domicile. Nothing here limits any non-waivable rights you have under local consumer protection laws.
14. Contact
Questions about these Terms?
Email: hello@volvexa.ai
Billing: billing@volvexa.ai